Fast, Friendly & Profitable Customer Support

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A Little Something About Us

About me
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Let us take the stress out of managing your customer support with one of our help desk plans, and we will:

  • Respond to all tickets promptly
  • Process refunds quickly
  • Manage your product and service FAQs
  • Troubleshoot technical support issues
  • Handle unsubscribe requests
  • Maintain testimonial and criticism files
  • compassion and understanding
  • Cross-sell other products and services

We use and love ZenDesk and HelpScout. If you prefer to use a different desk, please contact us before ordering to be sure we can accommodate your needs.

Help Desk Starter

Help Desk Starter

$300monthly
  • Low to Mid volume (less than 20 tickets per day)
  • Weekday 5 Days desk support, 9am to 5pm Eastern
  • Average response time: 24-36 hours
  • 2-tier support staff
  • Weekly reporting

Help Desk Premium

Help Desk Starter

$500monthly
  • Mid-volume desk (20 – 30 tickets per day)
  • 6 days a Week support, 9am to 6pm Eastern
  • Average response time: 12-24 hours
  • 2-tier support staff
  • Weekly reporting

What Some Of our Happy Clients Say About Us

Cindy is my secret weapon to keep me sane and profitable. She runs the nuts and bolts of things so that I can focus on bringing more money into my business and not on tracking down tech issues that make me go bonkers.
Nicle Dean, www.nicoleonthenet.com
Before I hired Cindy I literally was doing all the work myself and my online business was going nowhere. Now with Cindy by my side, I am more efficient and more productive, which has lead to greater sales of my products and services.
Jonathon Aslay, www.UnderstandMenNOW.com
Cindy has been working with me since…well, I can’t remember how long, it’s been that long. And the reason for that is because I rely on her for everything.

Not only has she begun reading my mind and anticipating my needs, but she also is constantly looking for more ways that I can make more money with my business. Who doesn’t want somebody like that working with you?

David Perdew, www.mynams.com
Cindy has been an invaluable part of my team for the past 5 years, so you can bet she knows how to rock my business. She’s a super smart marketer, so she knows the ins and outs of running a business and understands what it takes to grow and increase profits. She’s loyal, discreet, and incredibly honest. Not to mention that she always goes above and beyond, and always has my back. If you don’t have your own Cindy, you better snatch her up while she’s still accepting new clients.
Melissa Ingold, www.timefreedombusiness.com

Flexible, Scalable, Affordable

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Years In Business
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Tickets Answered
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Remote Staff
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Cups Of Coffee

Help Desk Starter

Help Desk Starter

$300monthly
  • Low to Mid volume (less than 20 tickets per day)
  • Weekday 5 Days desk support, 9am to 5pm Eastern
  • Average response time: 24-36 hours
  • 2-tier support staff
  • Weekly reporting

Help Desk Premium

Help Desk Starter

$500monthly
  • Mid-volume desk (20 – 30 tickets per day)
  • 6 days a Week support, 9am to 6pm Eastern
  • Average response time: 12-24 hours
  • 2-tier support staff
  • Weekly reporting

Frequently Asked Questions

Your Customer Support Manager is your primary point of contact. They manage your account, and they train and supervise at least two Customer Support Representatives assigned to your desk who handle day-to-day issues — one primary agent and one backup agent.

As your business grows, your support team grows right along with it. When your daily volume warrants it, you can add an extra layer of management by promoting a team member to supervise and handle multiple representatives.

Once we determine a baseline average of how much time we spend on your desk each day, we set up a monthly subscription and monitor things closely. Each month, your account manager sends you a detailed billing report so can be certain of exactly how much you’re paying for customer support monthly.

Your customer support team manager is ultimately responsible for reporting to you each month and recommend any adjustments as your needs change. You can upgrade at any time. We can also downgrade and scale things back if you ever need us to.

Customer requests can come from many sources. Other than email and voicemail, our team can moderate blog comments for you, forums and forum discussions, social networks, and more. We can keep an eye on customer support questions and redirect them to the helpdesk when appropriate. Whether it’s Facebook group members, YouTube comments, or Amazon.com reviews, our Customer Care Agents will handle these promptly as they would on the helpdesk.
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